SHIPPING POLICY
International Shipping Policy
Shipping Destinations
We ship internationally to most countries. However, there are some restrictions due to carrier limitations, import regulations, and local laws. Please check our list of non-serviced areas before placing an order.
Shipping Costs
Shipping costs vary based on the destination, weight, and dimensions of your order. The exact shipping cost will be calculated at checkout. Please note that additional customs fees, taxes, and import duties may apply, and these are the responsibility of the recipient.
Shipping Methods and Delivery Times
We offer one standard international shipping method. The estimated delivery time is 5-10 business days. Please note that delivery times are estimated and do not include potential delays caused by customs processing.
Customs, Duties, and Taxes
All international orders may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend contacting your local customs office for more information on potential charges.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order through the carrier's website.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our customer service team at [info@amirteneke.com] within 30 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Returns and Exchanges
Please refer to our [Return Policy] for information on returns and exchanges for international orders. Note that return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.
Contact Us
For any questions or concerns regarding international shipping, please contact us at info@amirteneke.com. We are here to help!
RETURN POLICY
Eligibility for Returns
We want you to be satisfied with your purchase! If you are not fully satisfied, you may return or exchange your item(s) within 30 days of delivery, provided the following conditions are met:
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The item must be unused, in its original packaging, and in the same condition as when you received it.
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Proof of purchase (order confirmation or receipt) must be provided.
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Items marked as "Final Sale" or "Non-Returnable" are not eligible for return.
Return Process
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team at info@amirteneke.com with your order number and details about the item(s) you wish to return.
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Receive Instructions: Our team will provide you with detailed instructions, including the return shipping address and any required documentation for customs.
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Ship the Item(s): Pack the item(s) securely and send them back using a trackable shipping method. You are responsible for the return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item(s), we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 10 business days and applied to your original payment method. Please note:
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Shipping costs, customs fees, and import duties are non-refundable.
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If you received free shipping, the original shipping cost may be deducted from your refund.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will arrange for a replacement or issue a refund, including return shipping costs.
Important Notes
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We do not cover any customs duties, taxes, or fees for returned items. These are the responsibility of the customer.
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If your return is lost or delayed in transit, we cannot be held responsible. Please use a trackable shipping method.